Terms & Conditions

Terms and Conditions

Last updated: August 01, 2023

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Application means the software program provided by the Company used by You on any electronic device, named YRIS Systems.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account means a unique account created for You to access our Service or parts of our Service.

Country refers to: United Kingdom

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to YRIS Systems Ltd.

Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

Free Trial refers to a limited period of time that may be free when purchasing a Subscription.

Goods refer to the items offered for sale on the Service.

In-app Purchase refers to the purchase of a product, item, service or Subscription made through the Application and subject to these Terms and Conditions.

Orders mean a request by You to purchase Goods from Us.

Promotions refer to contests, sweepstakes or other promotions offered through the Service.

Service refers to the Application or the Website or both.

Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to YRIS Systems Ltd, accessible from www.yris.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service. The Main Client is responsible for all additional users to protect their individual accounts. We strongly advise all users to enable 2FA on their accounts to further protect their access. We strongly advise companies and users to enable PIN protection for temporary inactivity which will lock and protect your account when you go inactive. All user accounts are the responsibilities of the individual to protect to safeguard their data.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. In all cases your user name should be in your name and your business email. Shared accounts are not allowed on the system.

Upon creation of your account, you will be the Client (Owner) for the purpose of our Terms and Conditions you will be authorised to use any corresponding account we may provide to the Owner in connection with the Service. You as the main user are sole responsible for the activity within your instance and under your Client Account. You will have your own internal policies and practices to protect your data and users.

Your YRIS account can only be associated with One Owner, You may however have multiple users in various roles working within your Account, all with different access levels. Temporary access can also be granted as and when is required.

Your Instance

Account Purchase

Joining YRIS requires a paid license to access the software, licenses are owned by the Owner and are invoiced per house. With varying packages + pricing structures available these will be tailored to your specific business needs. There may be offers such as 50% off first x Months or potentially a free trial period these are subject to availability and may be limited by volume / calendar dates, and we can withdraw promotions if needed without warning.

When you purchase any package, you are licensed to use it for your account only. You are the account holder and are able to upgrade and downgrade your account as you need to, to suit your business needs. Where you are committed to a contract with specific terms & conditions these must be adhered to. You are not permitted to transfer or sell an account to any other person’s or anywhere else.

Modifications

You may modify the account to suit your business, however any system changes developed specifically to your business you are required to request these changes via info@yris.co.uk – if a solution can be provided costs may be incurred and will be discussed with a member of our team. YRIS Systems Ltd may add or modify the footer that refers to YRIS Systems Ltd at their discretion. YRIS Systems Ltd may modify the system where it contains, in their sole discretion, an element that may be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any person’s intellectual property. YRIS Systems Ltd may modify the system to reflect technical changes and updates as required – We aim to notify of any system modifications that are required up to 30 days in advance where possible, however some updates may be required with a more immediate effect.

Once you purchase a license, you will be eligible for automatic future updates to that account at no additional charge unless the systematic updates are a paid for addition to your specific license, see our pricing page or request more info from a member of the team via info@yris.co.uk

YRIS Systems Ltd is not responsible to repair any damage done to your account by you or any other party if you attempt to modify it outside of updating and amending content via the YRIS Software. Any damage or interruption of services caused from amending of HTML, CSS, Liquid files and templates or any other framework files by you or any other party will be in breach of your standard Contract as this is against YRIS Systems Ltd, terms and conditions.

Deletion of data by you or your users in most cases is not recoverable by us, where permissions to delete are granted and confirmation of the delete submission is actioned this is the responsibility of you and your users. In the event of technical issues outside of YRIS we create systematic backups regular to protect your data and we will recover data where possible. No guarantees are made in the event of an unexpected event outside of the control of YRIS that all your data will be recovered.

Intellectual property

The intellectual property rights of the all content within the System remain the property of YRIS Systems Ltd. If you exceed the rights granted by your purchase of a license, YRIS Systems Ltd may take legal action against you, and may take administrative action such as modifying your account or closing your account.

Support

With our complimentary account support, we're happy to provide some technical support and of course unlimited advice. Further HTML/CSS development, feature installations, or layout changes not by default in the system layout, can be quoted accordingly or may not be possible. For any work we consider to be outside of the scope of a support request or anything which takes you beyond your complimentary support will be charged at a rate agreed before commencing work.

Any customisations or support work carried out by YRIS Systems Ltd support is not guaranteed to have been fully tested unless specified and may require additional development time that is outside the scope of complimentary support.

If you give YRIS Systems Ltd access to your account via a Dev Account or a Staff Account, we shall not be liable for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill, or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out us trying to carry out a support or customisation request.

Technical support for the Accounts within YRIS is the responsibility of YRIS Systems Ltd. Technical support for the admin system, the general System platform, and uptime of your account is the responsibility of YRIS Systems Ltd with an aim to have in excess of 96% uptime. Uptime can be viewed in the System Uptime page.

YRIS Systems Ltd is not responsible to repair any damage done to your account by you or any other party if they attempt to modify it outside of updating/amending content via the YRIS admin system.

Installation and set up

YRIS Systems Ltd will ensure that the installation of a new account is set up and support in the initial set up of your business. When using the automatic sign up process your account will automatically be created, pricing automatically calculated & your individual Instance created, on occasion the process can trigger a manual review, this is natural and happens, the instructions received will be clear and the team at YRIS will be in touch to get you active as soon as possible.

We are always on hand to assist in every account set up and every account change. Any amendments made by a user will be at their own risk and we request you contact YRIS Systems Ltd for support at info@yris.co.uk if you have any queries. You can also raise a support ticket within your account for the quickest response.

Refunds

Our accounts are classed as non-tangible irrevocable digital goods. Payments for accounts are final and non-refundable.

Subscriptions

Subscription period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

An active subscription is required to host your YRIS instance with us and access to our Software. Payments are taken following any free trial period and renew on the following month in most cases, contact us directly if you wish to amend your payment date and or change the frequency. Contract lengths are applicable depending on packages, see your terms and conditions associated to each contract length when purchasing.

If we fail to collect your subscription payments for the service you account will become suspended within 30 days. Several attempts will be made to recover the payment during that period of time. Notifications via email and or direct contact will be made. Failure to settle the outstanding balance within 30 days, we will revoke access to your account until payment is settled and any active users will be diverted to a YRIS Suspension page for users to see. Failure to pay within a further 30 days from this date your account will begin the termination process.

Subscription cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You can only cancel if you are out of your current contracted period and in a a rolling monthly state, otherwise your cancellation will end at the end of your contracted period. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.

If the Subscription has been made through an In-app Purchase, You can cancel the renewal of Your Subscription with the Application Store.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, post code, telephone number, and a valid payment method information.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date (30 Days), with the full payment corresponding to the billing period as indicated on the invoice. Automatic attempts will occur during the 30 day period and you will receive email notifications of the next attempts and if successful or not. Failure to settle the outstanding balance within 30 days, we will revoke access to your account until payment is settled and any active users will be diverted to the YRIS Suspension page for users to see.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.

You may be required to enter Your billing information in order to sign up for the Free Trial.

If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Registering for the Platform

By registering for the platform, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to sign up to the platform, You may be asked to supply certain information relevant to Your business including, without limitation, Your name, Your email, Your phone number, Your billing address, and Your core business information. Payments will be processed by Third Parties such as Go Cardless or Stripe Payments, they will request Your credit card number, the expiration date of Your credit card and ensure your payment details are protected.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any sign up; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Subscription Cancellation

We reserve the right to refuse or cancel Your subscription at any time for certain reasons including but not limited to:

Availability
Errors in the description or prices for the product
Errors in Your application

We reserve the right to refuse or cancel Your Order if fraud or an unauthorised or illegal transaction is suspected.

Your Subscription Cancellation Rights

Any Subscription you purchase can only be cancelled in accordance with these Terms and Conditions.

Your right to cancel a subscription within the first 14 days of signing up.

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the subscription, and You will not incur any fees for such reimbursement.

You will not have any right to cancel a subscription for the supply of any of the following reasons:

The services provided were used in full during this period with significant usage.
The services provided were provided on a trial period and automatically renewed due to inactivity on your part and not following the terms and conditions agreed to when signing up.
The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of subscriptions on the Service. The subscriptions available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our product on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting a subscription.

The prices quoted may be revised by the Company at any time.

Payments

All subscriptions purchased are subject to a recurring monthly payment. Payment can be made through various payment methods we have available, through our online payment methods, in particular Go Cardless will collect your monthly payments. On Occasion Stripe may be used to collect monthly payments or 1 time settlements of payments.

Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by Your card issuer. If we do not receive the required authorisation, We will not be liable for any delay or non-delivery of Your instance.

In-app Purchases

The Application may include In-app Purchases that allow you to buy additional products, services or Subscriptions as and when available.

In-app Purchases can only be consumed within the Application. If you make a In-app Purchase, that In-app Purchase cannot be cancelled after you have initiated its download. In-app Purchases cannot be redeemed for cash or other consideration or otherwise transferred.

If any In-app Purchase is not successfully downloaded or does not work once it has been successfully downloaded, we will, after becoming aware of the fault or being notified to the fault by You, investigate the reason for the fault. We will act reasonably in deciding whether to provide You with a replacement In-app Purchase or issue You with a patch to repair the fault. In no event will We charge You to replace or repair the In-app Purchase. In the unlikely event that we are unable to replace or repair the relevant In-app Purchase or are unable to do so within a reasonable period of time and without significant inconvenience to You, We will authorise the a refund to You. Alternatively, if You wish to request a refund, You may do so by contacting Us directly.

You acknowledge and agree that all billing and transaction processes are handled by third party payment providers and are subject to our Terms & Conditions.

If you have any payment related issues with In-app Purchases, then you need to contact us directly.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

Content

Your Content

Our Service allows You to post Content to Your instance and your instance only. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness. YRIS Systems Ltd provides the very best protection to the servers used, the access portals and log in services for users and strives to provide a dedicated and secure platform for all users and their data.

By posting Content to the Service, We will note use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights.

We will not have the right to use your content for promotional material in order for us to promote our software and services – We will reach out to you first for consent to do so and would never include any data from any clients database.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

You understand that your Materials may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. “Materials” means Your Trademarks, copyright content, and any photos, images, videos, graphics, written content, audio files, information, or other data provided or made available by you or your affiliates to YRIS Systems.

Your Content is our highest priority to protect. You also have the sole responsibility to protect your internal user base and have internal data protection policies in place for all your content on the YRIS platform.

Content Restrictions

The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account or accounts you have created for users.

You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

Unlawful or promoting unlawful activity.
Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
Spam, machine – or randomly – generated, constituting unauthorised or unsolicited advertising, chain letters, any other form of unauthorised solicitation, or any form of lottery or gambling.
Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorised access to any data or other information of a third person.
Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
Impersonating any person or entity including the Company and its employees or representatives.
Violating the privacy of any third person.
False information and features.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

Content Backups

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users to your own instance and client portal), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Account Data – We retain your store data & past bills as well as your store’s information for a guaranteed 2 years. After this 2 year period of a deactivated/terminated account we begin the purge process which removes all the data held regarding your store and information.

Your Instance and the data within.
All your data is backed up and stored indefinitely, however your data on your clients is your responsibility, whilst you have an active subscription with us all your past and present data will be available, online, or download by PDF. In the event of a termination your rights to this data is granted. We will reach out and discuss with you the options available.

A smaller ongoing fee where no access is allowed to the system but we store/ manage your data and ensure it's available within the platform if anything is required.

We make your data available to your in a format where all your data is received, this is a process that can take multiple weeks to become available and the account managers here at YRIS will be able to assist you with this. Your account must be in good standing to receive this service for free, otherwise there may be additional fees + the remaining balance to bring your account back to good standing.

In the event you terminate your account and don't take your data, you are responsible for, or agree to pay a smaller holding charge, we reserve the right to remove your data from the system after 180 days of termination, we will make every attempt to support the removal of data from our systems to you. Following 180 days we will begin the deletion of your data from our systems and this will be irrecoverable.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: info@yris.co.uk

By visiting this page on our website: www.yris.co.uk